Refund &returns policy.

Cooling-off and cancellations

If you ordered online you may cancel within 7 days of placing the order, or within 7 days of delivery, and receive a full refund of the purchase price. Where the book has already been dispatched, return the copy unread and in resaleable condition; the return shipping cost is yours unless the copy was faulty or incorrect.

Pre-orders may be cancelled at any time before dispatch for a full refund, including any shipping already paid.

Damaged, faulty or incorrect copies

• Tell us within 14 days of delivery, with a photograph of the damage and the outer packaging.
• We will send a replacement copy at our cost, or refund in full — your choice.
• Printing defects (missing pages, misbound signatures, ink faults) are always replaced free of charge.
• Damage in transit is our responsibility until the book is in your hands.

Personalised and signed copies

Every first edition is signed. Copies inscribed with a specific name or dedication at your request are personalised goods and cannot be resold, so they are not returnable for change of mind once inscribed. This does not affect your rights where the copy arrives damaged, faulty or inscribed incorrectly by us.

How refunds are paid

Approved refunds are paid to the original method: back to the card used, or by EFT to the account the payment came from. Card refunds usually clear within 5–10 business days; EFT refunds within 5 business days of us receiving your banking details. Refunds are made in ZAR; we cannot compensate for exchange-rate movement or bank fees charged by your own bank.

Non-refundable items

• Digital downloads and excerpt files once accessed.
• Speaking, advisory or consulting fees, which are governed by the engagement letter.
• Shipping already incurred on a change-of-mind return.

How to start a return

Email mmereki@gmail.com with your payment reference (for example WLCT-XX-00000), what went wrong, and whether you want a replacement or refund. We reply within three business days with a return address and instructions. Please do not send a copy back before you hear from us.